Cepas Argentina
Optimise the overall sales process
Reduce operative costs
24 x 7 sales order taking
Track all operations
Simple access to user behaviour
The implementation process took four (4) months, including all project phases.
With a streamlined order to cash process in place in the company's SAP ECC solution, integration was key to implement the required scope in a timely manner. The team was made up of three (3) resources, two (2) IT analyst from Cepas, one (1) Business User and three (3) CRM consultants.
Adoption was quick due to the intuitiveness of the solution. End users manuals where delivered and Cepas implemented a support mechanism to tackle issues.
• SAP ERP
• SAP BusinessObjects Planning & Consolidation
• SAP BusinessObjects Business Intelligence
• SAP Customer Relationship Management
• SAP Web Channel Experience Management